Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide when you contact us or request services. This may include:

• Full name
• Email address
• Telephone number
• Service address
• Mailing address
• Type of property
• Type of HVAC service requested
• Preferred appointment information
• Description of an HVAC issue
• Information provided through contact forms
• Communications between you and Bluewater Air Systems
• Other information you voluntarily provide

We may also automatically collect certain technical information when you use our website, including browser type, device type, IP address, pages viewed, approximate geographic information, referring website, and general website usage information.

2. How We Use Information

We may use collected information to:

• Respond to inquiries and service requests
• Schedule appointments and provide estimates
• Communicate about requested services
• Provide customer support and improve our services
• Maintain business records
• Prevent fraud or abuse and protect website security
• Comply with applicable legal requirements

3. Service Request Information

When you submit an HVAC service request, the information you provide may be used by our personnel or authorized service representatives to evaluate your request, contact you, schedule service, prepare an estimate, and communicate regarding your requested services. Submitting a request does not automatically create a service agreement.

4. Email Communications

If you provide an email address, we may use it to respond to your inquiry or communicate regarding requested services. We do not want customers to send sensitive financial information, passwords, government identification numbers, or other highly confidential information through ordinary website forms or email unless specifically requested through a secure process.

5. Telephone Communications

If you provide a telephone number, we may use it to contact you regarding your inquiry, requested service, scheduling, estimates, or other legitimate business communications.

6. Cookies and Technologies

Our website may use cookies, analytics tools, pixels, local storage, or similar technologies to improve functionality, understand website usage, maintain security, and improve the user experience. You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Third-Party Services

Our website may use third-party providers for services such as website hosting, analytics, maps, form processing, communications, scheduling, payment processing, security, or other technical functions. These providers may process information as necessary to provide their services. We encourage users to review the privacy policies of third-party services when appropriate.

8. Information Sharing

We may share information when reasonably necessary to operate our business, provide requested services, communicate with customers, maintain website functionality, process transactions, protect our business, or comply with legal obligations. We do not sell personal information merely because you submit a service request.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, email system, database, or internet transmission can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted electronically.

10. Data Retention

We may retain information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal requirements, enforce agreements, or fulfill legitimate business purposes.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children under the age of 13. We do not knowingly request personal information from children for the purpose of providing HVAC services.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, security, or policies of third-party websites.

13. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information. These may include the right to request access, correction, deletion, or information regarding certain processing activities. Requests may be submitted using the contact information provided below. We may need to verify your identity before responding to certain requests.

14. Changes to This Policy

We may update this Privacy Policy periodically. When changes are made, the revised policy will be posted on this page with an updated “Last Updated” date.

15. Contact