Refund Policy

1. General Policy

Refund eligibility depends on the specific service, payment, equipment, materials, and circumstances involved. Customers should contact Bluewater Air Systems as soon as possible if they believe a refund or billing adjustment may be appropriate.

2. Service Calls and Diagnostic Services

Diagnostic and service-call charges may be non-refundable once a technician has performed the requested service, inspection, troubleshooting, or diagnostic work. This is because the charge may compensate the company for labor, travel, professional evaluation, equipment use, and time spent evaluating the HVAC system. If a service has not yet been performed, cancellation and refund eligibility may be evaluated on a case-by-case basis.

3. Cancellations

Customers should contact Bluewater Air Systems as early as possible when they need to cancel or reschedule an appointment. Cancellation policies may vary depending on the type of appointment, timing, and whether technicians, equipment, materials, or special resources have already been allocated.

4. Parts and Materials

Refunds for parts and materials may be subject to supplier policies, manufacturer policies, restocking fees, shipping costs, or other applicable restrictions. Special-order, custom-order, installed, used, or non-returnable items may not be eligible for a refund when the supplier or manufacturer does not permit returns.

5. Equipment Purchases

HVAC equipment orders may be subject to manufacturer and distributor terms. Once equipment has been ordered specifically for a customer, cancellation or refund may be limited by supplier policies, shipping status, restocking charges, or other costs.

6. Installed Equipment

Equipment or components that have already been installed may not be eligible for a simple return or refund because installation involves labor, preparation, materials, transportation, testing, and other costs. Any applicable warranty will be handled according to the written warranty terms provided for the particular equipment or service.

7. Repairs

Once a repair has been completed, the labor and services already provided are generally not refundable simply because the customer later decides not to use the repaired system. If a customer believes a repair was not completed properly, the customer should contact Bluewater Air Systems promptly so the company can review the issue.

8. Maintenance Services

Completed maintenance and tune-up services are generally non-refundable because the service represents labor and professional work already performed. If an appointment has not yet occurred, cancellation may be considered depending on timing and circumstances.

9. Estimates

A request for an estimate is not itself a purchase. If a customer receives a written estimate, the terms contained in that estimate or service agreement will govern where they differ from this general policy.

10. Duplicate or Incorrect Payments

If a customer accidentally submits a duplicate payment or is incorrectly charged due to a processing error, the customer should contact Bluewater Air Systems promptly. After verification, eligible duplicate or erroneous payments may be refunded using the original payment method where reasonably possible.

11. Overpayments

Verified customer overpayments may be refunded or credited according to the circumstances of the transaction.

12. Refund Request Process

To request a refund or billing review, contact:

Please include:

• Full name and contact information
• Date of service
• Service address
• Invoice or transaction number, if available
• Description of the request and reason for requesting a refund

13. Review of Requests

Refund requests will be reviewed based on:

• Whether services were performed
• Whether labor was provided
• Whether parts were ordered or equipment was installed
• Supplier or manufacturer restrictions
• Applicable written agreements
• Payment history and applicable law

14. Payment Processing

Approved refunds may require several business days to appear depending on the payment processor, financial institution, card issuer, or bank. Bluewater Air Systems does not control processing times imposed by third-party financial institutions.

15. Warranties

A warranty claim is not necessarily the same as a refund request. Equipment and manufacturer warranty claims are subject to the applicable manufacturer's warranty terms. Service or workmanship warranty claims, when applicable, are governed by the written warranty or service agreement provided to the customer.

16. No Waiver of Legal Rights

Nothing in this Refund Policy is intended to waive rights that cannot legally be waived under applicable law.

17. Policy Changes

Bluewater Air Systems may update this Refund Policy from time to time. The current version will be posted on this page.

18. Contact